Seasonal Client Service Concierge – Flexible Hours

H&R Block, Inc.; Delmont (PA); Presencial; USD 17.000 - 22.000; A tiempo parcial

Descripción de la vacante

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route inquiries, and support tax professionals. You will schedule appointments, help ensure client needs are met across in-person, phone, and virtual channels, and maintain a clean, organized office with teammates.

This role emphasizes customer service excellence in a fast-paced setting. Ideal candidates will have prior customer service experience, strong multi-tasking and time-management skills,

Formación

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsabilidades

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Conocimientos

Customer service

Multi-tasking

Organizational skills

Time management

Microsoft Office

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route inquiries, and support tax professionals. You will schedule appointments, help ensure client needs are met across in-person, phone, and virtual channels, and maintain a clean, organized office with teammates.

This role emphasizes customer service excellence in a fast-paced setting. Ideal candidates will have prior customer service experience, strong multi-tasking and time-management skills,