Seasonal Client Service Concierge & Receptionist

H&R Block, Inc.; Statesville (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Statesville, NC. You will answer phones, greet clients, and help connect them with the right tax professional to meet their needs.

This role supports daily office operations, schedules client appointments, and maintains a clean, organized workspace while delivering friendly, personalized service in person, over the phone, or virtually.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Statesville, NC. You will answer phones, greet clients, and help connect them with the right tax professional to meet their needs.

This role supports daily office operations, schedules client appointments, and maintains a clean, organized workspace while delivering friendly, personalized service in person, over the phone, or virtually.