Seasonal Client Concierge & Front Desk Receptionist

H&R Block; Winston-Salem (NC); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block in Winston-Salem, NC is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, handle check-in, answer calls, schedule appointments, and match clients with the right tax professional.

This in-person role supports daily office operations and offers training, with opportunities to grow into tax preparation or leadership. Availability to work evenings and weekends during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with team members and clients.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client-centric mindset

Communication skills

Multitasking

Organization

Tech proficiency

Evenings/weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in Winston-Salem, NC is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, handle check-in, answer calls, schedule appointments, and match clients with the right tax professional.

This in-person role supports daily office operations and offers training, with opportunities to grow into tax preparation or leadership. Availability to work evenings and weekends during tax season is required.