Seasonal Client Service Concierge & Receptionist

H&R Block, Inc.; De Queen (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professionals in a friendly, personalized manner.

This role supports a fast-paced office environment, requires multitasking and strong organizational skills, and offers opportunities to build client relationships and learn about tax services within an independent franchise office.

Qualifications

• Experience in a fast-paced environment.
• Previous customer service experience.
• Ability to multitask across tasks and channels.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients as they would like to be scheduled
• Help ensure all clients' needs are met during service in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Fast-paced environment

Customer service

Multitasking

Organizational skills

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professionals in a friendly, personalized manner.

This role supports a fast-paced office environment, requires multitasking and strong organizational skills, and offers opportunities to build client relationships and learn about tax services within an independent franchise office.