Seasonal Client Service Concierge

H&R Block; Fallon (NV); On-site; USD 21,000 - 41,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional in a friendly, efficient manner.

This role emphasizes multitasking, excellent organizational skills, and proficient use of Microsoft Office while maintaining a clean, welcoming office. Franchisees handle hiring; this office operates under an independent franchise agreement.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional in a friendly, efficient manner.

This role emphasizes multitasking, excellent organizational skills, and proficient use of Microsoft Office while maintaining a clean, welcoming office. Franchisees handle hiring; this office operates under an independent franchise agreement.