Seasonal Client Services Concierge

H&R Block, Inc.; Dunn (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. In a fast-paced franchise office, you will help schedule appointments and ensure every client’s needs are met in person, over the phone, or virtually.

The role emphasizes teamwork, strong organization, and Microsoft Office proficiency, with flexibility to work across locations as needed.

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to multi-task and stay organized.
• Strong time-management and teamwork skills.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested and coordinate appointments.
• Ensure all clients' needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Customer service experience

Fast-paced environment experience

Multi-tasking ability

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. In a fast-paced franchise office, you will help schedule appointments and ensure every client’s needs are met in person, over the phone, or virtually.

The role emphasizes teamwork, strong organization, and Microsoft Office proficiency, with flexibility to work across locations as needed.