Seasonal Client Service Concierge - Flexible Hours

H&R Block, Inc.; Lead (SD); On-site; USD 17,000 - 21,000; Full time

Job summary

H&R Block, Inc. in Lead, SD is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional. You will schedule appointments, help meet client needs across in-person, phone, or virtual channels, and support office organization.

This role emphasizes fast, friendly service and teamwork during the busy tax season. Ideal candidates bring prior customer service experience, strong multitasking abilities, and proficiency

Qualifications

• High school diploma or equivalent.
• Flexible schedule and/or multiple locations.
• Sales/marketing experience.
• Experience in a customer service environment.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients' needs have been met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multitasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. in Lead, SD is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional. You will schedule appointments, help meet client needs across in-person, phone, or virtual channels, and support office organization.

This role emphasizes fast, friendly service and teamwork during the busy tax season. Ideal candidates bring prior customer service experience, strong multitasking abilities, and proficiency