Seasonal Client Service Concierge

H&R Block, Inc.; Three Rivers (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. in Three Rivers, MI is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments and help ensure a warm, efficient office experience.

In this fast-paced role, you will support in-person, phone, or virtual service, keep the office organized, and perform related duties as assigned. Proficiency in Microsoft Office and strong customer service are valued.

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to multi-task and stay organized in a busy office.
• Strong communication and time-management skills.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients' needs have been met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. in Three Rivers, MI is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments and help ensure a warm, efficient office experience.

In this fast-paced role, you will support in-person, phone, or virtual service, keep the office organized, and perform related duties as assigned. Proficiency in Microsoft Office and strong customer service are valued.