Seasonal Client Experience & Support Specialist

Jackson Hewitt - ACK; Town of Fulton (NY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Earned Wage Access

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Join our team – advancement potential

Job summary

Jackson Hewitt - ACK in New York State seeks a Seasonal Client Support Associate to welcome clients, confirm appointments and provide essential support throughout their visit. You will engage with clients, distribute marketing materials and help keep the client journey smooth during wait times, delivering friendly, high-quality service.

The role is friendly, customer-service oriented, with opportunities to learn, grow, and advance within the company.

Qualifications

• Excellent communication skills and a customer-service mindset.
• Experience in a fast-paced retail environment is preferred.
• Basic computer skills and ability to troubleshoot.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and confirm appointments.
• Follow up with past and potential clients.
• Distribute marketing materials to customers.
• Keep clients engaged during wait times.

Skills

Interpersonal skills

Retail experience

Computer proficiency

Troubleshooting

Willingness to learn

Job description

Jackson Hewitt - ACK in New York State seeks a Seasonal Client Support Associate to welcome clients, confirm appointments and provide essential support throughout their visit. You will engage with clients, distribute marketing materials and help keep the client journey smooth during wait times, delivering friendly, high-quality service.

The role is friendly, customer-service oriented, with opportunities to learn, grow, and advance within the company.