Seasonal Client Experience Specialist

Jackson Hewitt - ACK; City of Oneida (NY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Flexible schedule

Lotto rewards

Low-cost benefits

Teladoc access

Identity protection

Corporate discounts

Tax training

Referral bonuses

Continuing tax education

Advancement opportunities

Employee referral program

401k match

Earned Wage Access

Job summary

Jackson Hewitt - ACK is seeking a Seasonal Client Support Associate to serve as the friendly face in our offices, delivering exceptional client experiences and providing essential support.

You will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. No prior background needed; all levels welcomed to learn and grow within the organization.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Active engagement with clients and appointment confirmations.
• Follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged.
• Provide essential support to ensure exceptional client experiences.

Skills

Interpersonal skills

Retail experience

Computer basics

Customer service

Willingness to learn

Job description

Jackson Hewitt - ACK is seeking a Seasonal Client Support Associate to serve as the friendly face in our offices, delivering exceptional client experiences and providing essential support.

You will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. No prior background needed; all levels welcomed to learn and grow within the organization.