Client Experience Specialist — Seasonal, Flexible Schedule

Jackson Hewitt - ACC; Town of Hamburg (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Full-time & part-time positions

Flexible Schedule Options - Work that

Work Lotto

Healthcare

Teladoc

Identity protection

Discount program

Tax training reimbursement

Referral bonuses

Continuing tax education

Advancement opportunities

Employee referral program

Medical & Prescription benefits

401k match

Earned Wage Access

Job summary

Jackson Hewitt - ACC in New York is seeking a Seasonal Client Support Associate to be the friendly face for all visitors and provide essential client support. You will actively engage with clients, confirm appointments, and help maintain a smooth client journey.

The role emphasizes strong communication, a welcoming attitude, and the ability to adapt in a busy retail environment. Training and development opportunities are available, with both full-time and part-time options.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and troubleshooting ability.
• Customer service or sales experience is a plus but not required.
• Willingness to learn and grow in a customer-facing role.

Responsibilities

• Engage with clients and confirm appointments.
• Follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.
• Be the friendly face for all visitors and ensure a positive client experience.

Skills

Interpersonal skills

Communication skills

Retail experience

Basic computer proficiency

Customer service experience

Job description

Jackson Hewitt - ACC in New York is seeking a Seasonal Client Support Associate to be the friendly face for all visitors and provide essential client support. You will actively engage with clients, confirm appointments, and help maintain a smooth client journey.

The role emphasizes strong communication, a welcoming attitude, and the ability to adapt in a busy retail environment. Training and development opportunities are available, with both full-time and part-time options.