Seasonal Client Experience Specialist

Jackson Hewitt - ACK; Village of Whitesboro (NY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Full-time and part-time positions

Flexible Schedule Options

Work Lotto

Low-cost benefits

Teladoc

Free identity theft protection

Corporate discount program

Free tax preparation training

Referral bonus

Free continuing tax education

Employee referral program

401k with company match

Earned Wage Access

Job summary

Jackson Hewitt - ACK is seeking a Seasonal Client Support Associate in New York to deliver friendly, client-focused service and support in our offices. You will confirm appointments, follow up with clients, distribute marketing materials, and keep clients engaged during wait times.

No prior experience is required, and we welcome applicants from diverse backgrounds. This role offers opportunities for advancement and a flexible schedule in a welcoming environment.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Confirm appointments with clients and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.
• Engage with clients to provide essential support and build relationships.
• Represent the office as a friendly face and ensure exceptional client experiences.

Skills

Interpersonal skills

Retail experience

Computer proficiency

Customer service

Willingness to learn

Job description

Jackson Hewitt - ACK is seeking a Seasonal Client Support Associate in New York to deliver friendly, client-focused service and support in our offices. You will confirm appointments, follow up with clients, distribute marketing materials, and keep clients engaged during wait times.

No prior experience is required, and we welcome applicants from diverse backgrounds. This role offers opportunities for advancement and a flexible schedule in a welcoming environment.