Seasonal Client Experience Specialist — Receptionist

H&R Block, Inc.; Marine City (MI); Presencial; USD 23 000 - 32 000; Tempo integral

Resumo da oferta

H&R Block in Michigan is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. The role involves managing client check-in, scheduling, organizing documents, and supporting daily office operations alongside tax professionals.

This in-person position offers training and a potential stepping stone into tax preparation or office leadership, with opportunities to work evenings and weekends during tax season and to contribute to a

Qualificações

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conhecimentos

Client service

Communication

Multitasking

Organization

Scheduling/Office software

Evenings/weekends

Formação académica

High school diploma/GED or equivalent

Ferramentas

Scheduling systems

Microsoft Office

Teams

Descrição da oferta de emprego

H&R Block in Michigan is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. The role involves managing client check-in, scheduling, organizing documents, and supporting daily office operations alongside tax professionals.

This in-person position offers training and a potential stepping stone into tax preparation or office leadership, with opportunities to work evenings and weekends during tax season and to contribute to a