Seasonal Client Experience Specialist (Reception)

H&R Block, Inc.; Richmond (MI); Presencial; USD 17 000 - 22 000; Tempo parcial

Resumo da oferta

H&R Block in Richmond, MI seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role is a stepping stone into tax season work with training provided.

You will handle check-in, document intake, answer phones, and coordinate with tax professionals while maintaining confidentiality and a welcoming environment. Availability to work evenings and weekends is required during tax season.

Qualificações

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with teams and clients.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and be the face of the office.
• Answer phones, schedule appointments, and match clients with appropriate tax professional.
• Manage client check-in and document intake.
• Maintain organized and clean office for a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Conhecimentos

Interpersonal skills

Multitasking

Communication

Attention to detail

Computer literacy

Formação académica

High school diploma/GED

Ferramentas

Microsoft Office

Teams

Scheduling systems

Descrição da oferta de emprego

H&R Block in Richmond, MI seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role is a stepping stone into tax season work with training provided.

You will handle check-in, document intake, answer phones, and coordinate with tax professionals while maintaining confidentiality and a welcoming environment. Availability to work evenings and weekends is required during tax season.