Seasonal Client Experience Specialist

H&R Block, Inc.; Berkley (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage appointments, and support daily operations in a busy tax season setting.

This in-person role emphasizes confidentiality, teamwork, and exceptional customer service. Evening and weekend availability during tax season is expected, with potential growth into tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client interactions.
• Ability to multitask and handle competing priorities.
• Organizational skills with attention to detail and follow-through.
• Familiarity with basic computer programs and scheduling tools.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with appropriate tax professionals.
• Manage client check-in and intake, including document handling.
• Maintain a tidy, professional office environment.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Client service

Communication

Multitasking

Organization

MS Office

Education

High school diploma/GED

Tools

Scheduling systems

Microsoft Teams

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage appointments, and support daily operations in a busy tax season setting.

This in-person role emphasizes confidentiality, teamwork, and exceptional customer service. Evening and weekend availability during tax season is expected, with potential growth into tax preparation or office leadership.