Seasonal Client Experience Specialist — In-Person Reception

H&R Block, Inc.; Hillsboro (OR); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and support daily operations in Hillsboro, Oregon. This in-person role involves greeting clients, scheduling, and assisting tax professionals during tax season.

The ideal candidate will have client-centric experience, strong communication, and the ability to multitask while maintaining confidentiality. Evening and weekend availability is required during peak season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills and ability to collaborate with team members.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients and be the welcoming face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and discretion.

Connaissances

Interpersonal skills

Communication

Multitasking

Organizational skills

Attention to detail

Follow-through

Evenings/weekends availability

Formation

High school diploma/GED

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and support daily operations in Hillsboro, Oregon. This in-person role involves greeting clients, scheduling, and assisting tax professionals during tax season.

The ideal candidate will have client-centric experience, strong communication, and the ability to multitask while maintaining confidentiality. Evening and weekend availability is required during peak season.