Seasonal Client Experience Receptionist (In-Person)

H&R Block, Inc.; Forest Grove (OR); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block in Forest Grove, Oregon seeks a seasonal Client Service Professional / Receptionist to warmly greet clients and manage the front desk in person during tax season.

You will answer calls, schedule appointments, and match clients with the appropriate tax professional, handling documents and check-ins with confidentiality. This role offers daily office teamwork and opportunities for growth in tax services.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Organizational skills

Team collaboration

People skills

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in Forest Grove, Oregon seeks a seasonal Client Service Professional / Receptionist to warmly greet clients and manage the front desk in person during tax season.

You will answer calls, schedule appointments, and match clients with the appropriate tax professional, handling documents and check-ins with confidentiality. This role offers daily office teamwork and opportunities for growth in tax services.