Seasonal Client Experience Specialist (In-Office)

H&R Block, Inc.; Winchester (KY); Vor Ort; USD 17.000 - 25.000; Teilzeit

Zusammenfassung

H&R Block in Winchester, KY is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office and to support daily operations during tax season. You will greet clients, answer calls, schedule appointments, assist with check-in and document intake, and coordinate with tax professionals to ensure a smooth, friendly client experience.

This in-person role offers training and opportunities to grow into tax preparation or office leadership, with evenings and

Qualifikationen

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Comfort with basic computer programs and scheduling tools.
• Availability evenings/weekends during tax season.

Aufgaben

• Greet clients warmly and be the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Kenntnisse

Customer service

Communication

Multitasking

Confidentiality

Office software

Ausbildung

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Jobbeschreibung

H&R Block in Winchester, KY is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office and to support daily operations during tax season. You will greet clients, answer calls, schedule appointments, assist with check-in and document intake, and coordinate with tax professionals to ensure a smooth, friendly client experience.

This in-person role offers training and opportunities to grow into tax preparation or office leadership, with evenings and