Seasonal Client Experience Specialist (In-Office)

H&R Block, Inc.; Kissimmee (FL); In loco; USD 17.000 - 22.000; Tempo pieno

Descrizione del lavoro

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, handle check-in, manage scheduling, and support daily operations alongside tax professionals.

The role is in-person and emphasizes confidentiality and professional client service during tax season. Candidates should have strong communication, multitasking ability, and experience in fast-paced, client-focused environments.

Competenze

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.

Mansioni

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conoscenze

Customer service

Communication

Multitasking

Attention to detail

Formazione

High School Diploma

Strumenti

Microsoft Office

Teams

Scheduling systems

Descrizione del lavoro

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, handle check-in, manage scheduling, and support daily operations alongside tax professionals.

The role is in-person and emphasizes confidentiality and professional client service during tax season. Candidates should have strong communication, multitasking ability, and experience in fast-paced, client-focused environments.