Seasonal In-Office Client Service Specialist

H&R Block, Inc.; Harrodsburg (KY); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to join our in-person office in Louisville, KY. You will greet clients, manage scheduling, and support daily operations with the tax team.

This role offers training and potential growth into tax preparation or office leadership. You will handle check-ins, document intake, and ensure a clean, professional office environment while maintaining confidentiality of client information.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with the ability to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Computer skills

Evenings and weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to join our in-person office in Louisville, KY. You will greet clients, manage scheduling, and support daily operations with the tax team.

This role offers training and potential growth into tax preparation or office leadership. You will handle check-ins, document intake, and ensure a clean, professional office environment while maintaining confidentiality of client information.