Seasonal Client Experience Specialist

H&R Block, Inc.; Houston (TX); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Comprehensive benefits

Learning and development

Descripción de la vacante

H&R Block, Inc. in Houston, TX is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations.

Greet clients, answer calls, schedule appointments, manage check-in and intake, and coordinate with tax professionals to ensure a smooth client experience. This in-person role offers training and opportunities to grow into tax preparation or office leadership.

Formación

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Familiarity with Microsoft Office, Teams and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conocimientos

Customer service

Multitasking

Interpersonal skills

Communication

Office software

Educación

High school diploma

Descripción del empleo

H&R Block, Inc. in Houston, TX is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations.

Greet clients, answer calls, schedule appointments, manage check-in and intake, and coordinate with tax professionals to ensure a smooth client experience. This in-person role offers training and opportunities to grow into tax preparation or office leadership.