Seasonal Client Experience Specialist

H&R Block, Inc.; Shenandoah (TX); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. This in-person role involves greeting clients, managing check-in, scheduling, and coordinating with tax professionals to ensure a smooth client experience.

Ideal candidates will have strong communication, multitasking abilities, and comfort with basic office tools. Evening and weekend availability during tax season is required.

Qualifications

• Experience in fast-paced, client-centric environments.
• Professional, approachable interaction with clients.
• Ability to multitask and manage priorities.
• Detail-oriented with strong follow-through.
• Familiarity with basic office software and scheduling tools.
• Eligibility to work in the United States; availability evenings/weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage check-in and intake, scanning and organizing documents.
• Keep the reception area organized and clean.
• Support daily office operations with the team.
• Handle sensitive client information with discretion.

Skills

Interpersonal communication

Multitasking

Organization

Basic computer skills

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. This in-person role involves greeting clients, managing check-in, scheduling, and coordinating with tax professionals to ensure a smooth client experience.

Ideal candidates will have strong communication, multitasking abilities, and comfort with basic office tools. Evening and weekend availability during tax season is required.