Client Experience Specialist – Seasonal Receptionist

H&R Block, Inc.; Shillington (Berks County); On-site; USD 21,000 - 29,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients in an in-person setting.

You will manage client scheduling, support daily office operations, and collaborate with tax professionals to ensure a smooth client experience. This role offers opportunities within a tax office environment, with evenings and weekends availability during tax season.

Qualifications

• Experience working in a fast-paced, client-centric environment
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally
• Ability to multitask and manage competing priorities throughout the day
• Organizational skills with attention to detail and follow-through
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)
• Availability to work evenings and weekends during tax season

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients in an in-person setting.

You will manage client scheduling, support daily office operations, and collaborate with tax professionals to ensure a smooth client experience. This role offers opportunities within a tax office environment, with evenings and weekends availability during tax season.