Seasonal Client Experience Specialist (Reception)

H&R Block, Inc.; Hutto (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations. This on-site role partners with tax professionals to ensure a smooth client experience during tax season.

The ideal candidate will have strong communication and organization skills, experience in fast-paced settings, and availability to work evenings and weekends. Training provided to grow into tax preparation or office leadership opportunities.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client interactions.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication

Multitasking

Attention to detail

MS Office

Scheduling systems

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations. This on-site role partners with tax professionals to ensure a smooth client experience during tax season.

The ideal candidate will have strong communication and organization skills, experience in fast-paced settings, and availability to work evenings and weekends. Training provided to grow into tax preparation or office leadership opportunities.