Seasonal Client Experience Specialist

H&R Block, Inc.; Lansing (MI); On-site; USD 18,000 - 23,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients and to support scheduling, intake, and daily office operations in person. You’ll work with tax professionals, help route clients to the right expert, and maintain a tidy, efficient front desk environment.

This role emphasizes professional client service, confidentiality, and teamwork, with opportunities for growth into tax preparation or leadership roles during tax season.

Qualifications

• Fast-paced, client-centric environment experience.
• Strong interpersonal and professional communication.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Microsoft Office

Scheduling systems

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Office Suite

Scheduling software

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients and to support scheduling, intake, and daily office operations in person. You’ll work with tax professionals, help route clients to the right expert, and maintain a tidy, efficient front desk environment.

This role emphasizes professional client service, confidentiality, and teamwork, with opportunities for growth into tax preparation or leadership roles during tax season.