Seasonal Client Experience Specialist

Jackson Hewitt - ETA; Hoover (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Full-time & part-time

Flexible schedule

Work Lotto

Healthcare, dental & vision

Teladoc

Identity theft protection

Corporate discount program

Tax training & PTIN reimbursement

Referral bonuses

Continuing tax education

Advancement opportunities

Employee referral program

Medical & prescription benefits

401k with company match

Earned Wage Access

Job summary

Jackson Hewitt ETA is seeking a Seasonal Client Support Associate to be the friendly face in our offices, delivering exceptional client experiences and essential support. You will engage with clients, confirm appointments, and help keep clients engaged during wait times while distributing marketing materials.

No prior experience is required; we welcome all work backgrounds and offer opportunities to learn and grow within a supportive, customer-focused team.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and confirm appointments.
• Follow up with past and potential clients and distribute marketing materials.
• Keep clients engaged during wait times and provide essential support.

Skills

Interpersonal communication

Customer service

Retail experience

Problem solving

Willingness to learn

Job description

Jackson Hewitt ETA is seeking a Seasonal Client Support Associate to be the friendly face in our offices, delivering exceptional client experiences and essential support. You will engage with clients, confirm appointments, and help keep clients engaged during wait times while distributing marketing materials.

No prior experience is required; we welcome all work backgrounds and offer opportunities to learn and grow within a supportive, customer-focused team.