Seasonal Client Experience Specialist

Jackson Hewitt - HKK; Long Beach (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Earned Wage Access

Competitive salary

Flexible schedule

Advancement opportunities

Training & development

Full-time and part-time positions

Job summary

Jackson Hewitt - HKK is seeking a Seasonal Client Support Associate to be the friendly face for all visitors and provide essential client support. You will actively engage with clients, confirm appointments, and follow up with past and potential clients to keep them engaged.

The role emphasizes excellent communication, a customer-focused mindset, and the ability to thrive in a fast-paced retail environment with flexible scheduling options.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients and confirm appointments.
• Follow up with past and potential clients to maintain outreach.
• Distribute marketing materials to visitors and keep clients engaged.
• Provide essential support and guidance during wait times.
• Help create a welcoming, customer service-oriented environment.

Skills

Strong interpersonal skills

Excellent communication skills

Retail experience

Basic computer proficiency

Customer service experience

Job description

Jackson Hewitt - HKK is seeking a Seasonal Client Support Associate to be the friendly face for all visitors and provide essential client support. You will actively engage with clients, confirm appointments, and follow up with past and potential clients to keep them engaged.

The role emphasizes excellent communication, a customer-focused mindset, and the ability to thrive in a fast-paced retail environment with flexible scheduling options.