Seasonal Client Concierge & Support Associate

Jackson Hewitt; Town of Florida (NY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Advancement opportunities

Signing bonus

Teladoc

Identity theft protection

Tax training reimbursement

Referral bonuses

Tax education

Employee referral program

Medical plan

401k match

Job summary

Jackson Hewitt Seasonal Client Support Associate is a front‑line role at our offices, delivering friendly service to clients as they visit. You will confirm appointments, answer questions, and help ensure a positive experience while clients wait.

Ideal candidates bring strong communication, experience in a fast‑paced retail setting, basic computer skills, and a willingness to learn in a customer‑focused environment. Both full‑time and part‑time options are available with flexible scheduling.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.
• Full-time and part-time positions are available.
• Flexible schedule options.

Responsibilities

• Act as the primary point of contact for clients during visits, confirming appointments, providing information, handling client inquiries, and ensuring a positive experience.
• Support sales and marketing initiatives by distributing materials and maintaining client engagement during wait times.

Skills

Interpersonal skills

Communication skills

Retail experience

Basic computer skills

Customer service

Willingness to learn

Schedule flexibility

Job description

Jackson Hewitt Seasonal Client Support Associate is a front‑line role at our offices, delivering friendly service to clients as they visit. You will confirm appointments, answer questions, and help ensure a positive experience while clients wait.

Ideal candidates bring strong communication, experience in a fast‑paced retail setting, basic computer skills, and a willingness to learn in a customer‑focused environment. Both full‑time and part‑time options are available with flexible scheduling.