Client Experience Specialist

jackson-hewitt-careers; Beavercreek (OH); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Corporate discount program

Opportunities for advancement within ц

Tax preparation training

Continuing tax education

And More!

Job summary

Jackson Hewitt Careers is seeking a friendly Client Service Associate to be the welcoming face in our offices. You will engage with clients, confirm appointments, and help keep clients engaged during wait times.

In this role you will distribute marketing materials, provide essential support to the team, and contribute to delivering exceptional client experiences in a fast-paced retail environment. Excellent communication and a willingness to learn are essential.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and build relationships.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and provide essential support to the team.
• Keep clients engaged during wait times and ensure a positive experience.

Skills

Interpersonal skills

Communication skills

Tools

Computer proficiency

Job description

Jackson Hewitt Careers is seeking a friendly Client Service Associate to be the welcoming face in our offices. You will engage with clients, confirm appointments, and help keep clients engaged during wait times.

In this role you will distribute marketing materials, provide essential support to the team, and contribute to delivering exceptional client experiences in a fast-paced retail environment. Excellent communication and a willingness to learn are essential.