Seasonal Client Experience Specialist

H&R Block, Inc.; Lebanon (NJ); On-site; USD 22,000 - 37,000; Part time

Job summary

H&R Block in Lebanon, NJ is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and work with tax professionals to ensure a smooth client experience.

This in-person role requires strong interpersonal skills, multitasking ability, and availability for evenings/weekends during tax season. Training provided to grow into tax prep or office leadership.

Qualifications

• Experience in fast-paced client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (MS Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning documents
• Maintain office organization and cleanliness
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality and care

Skills

Client-centric environment

Interpersonal communication

Multitasking

Organization/detail-orientation

Computer literacy (MS Office/Teams)

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Lebanon, NJ is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and work with tax professionals to ensure a smooth client experience.

This in-person role requires strong interpersonal skills, multitasking ability, and availability for evenings/weekends during tax season. Training provided to grow into tax prep or office leadership.