Seasonal Client Experience Specialist

H&R Block, Inc.; Hudson (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Inc. seeks a Client Service Professional / Receptionist to be the welcoming face of the office. This in-person, seasonal role involves managing client scheduling, supporting daily operations, and collaborating with tax professionals.

Training is provided and the position can lead to opportunities in tax preparation or office leadership. Responsibilities include greeting clients, answering calls, scheduling, intake processing, and maintaining a tidy office environment, with

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including documents.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client-centric environment

Interpersonal communication

Multitasking

Organizational skills

Basic computer skills

Availability evenings/weekends

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a Client Service Professional / Receptionist to be the welcoming face of the office. This in-person, seasonal role involves managing client scheduling, supporting daily operations, and collaborating with tax professionals.

Training is provided and the position can lead to opportunities in tax preparation or office leadership. Responsibilities include greeting clients, answering calls, scheduling, intake processing, and maintaining a tidy office environment, with