Seasonal Client Experience Specialist

H&R Block, Inc.; Friendswood (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block in Houston, TX is seeking a seasonal Client Service Professional / Receptionist to greet clients, answer calls, manage scheduling, and support daily office operations with tax professionals. This in-person role offers training and room to grow into tax preparation or leadership opportunities.

Ideal candidates bring strong communication, teamwork, and organizational skills, with the ability to multitask, handle confidential information, and work evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and collaboration with team members.
• Ability to multitask and manage competing priorities.
• Detail-oriented with careful handling of documents.
• Comfort with basic computer programs and scheduling tools.

Responsibilities

• Greet clients and serve as the first point of contact.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage check-in and intake, including document scanning and organization.
• Maintain a clean, professional office environment.
• Support daily office operations with tax professionals.
• Handle confidential client information with discretion.

Skills

Interpersonal skills

Multitasking

Customer service

Organizational skills

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Houston, TX is seeking a seasonal Client Service Professional / Receptionist to greet clients, answer calls, manage scheduling, and support daily office operations with tax professionals. This in-person role offers training and room to grow into tax preparation or leadership opportunities.

Ideal candidates bring strong communication, teamwork, and organizational skills, with the ability to multitask, handle confidential information, and work evenings and weekends during tax season.