Seasonal Client Experience Specialist

H&R Block, Inc.; Childress (TX); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person.

You will manage scheduling, check-in, and document handling while coordinating with tax professionals to ensure a smooth, professional client experience. The role offers opportunities to learn tax support and advance into tax preparation or office leadership, with a focus on confidentiality and strong customer service.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Connaissances

Fast-paced environment

Interpersonal communication

Multitasking

Attention to detail

Basic computer skills (MS Office,Teams

Evenings & weekends availability

Formation

High school diploma/GED or equivalent

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person.

You will manage scheduling, check-in, and document handling while coordinating with tax professionals to ensure a smooth, professional client experience. The role offers opportunities to learn tax support and advance into tax preparation or office leadership, with a focus on confidentiality and strong customer service.