Seasonal Client Experience Specialist - Receptionist

H&R Block, Inc.; City of Mount Vernon (NY); Presencial; USD 23.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Descripción de la vacante

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations. This in-person role offers training and a path into tax preparation or leadership within a busy tax office.

You will coordinate scheduling, route clients to the appropriate tax professional, handle confidential documents, and collaborate with a team to maintain a welcoming, organized client experience during tax season.

Formación

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Conocimientos

Interpersonal skills

Communication

Multitasking

Scheduling

Office software

Educación

High school diploma or GED

Herramientas

Microsoft Office

Teams

Scheduling systems

Descripción del empleo

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations. This in-person role offers training and a path into tax preparation or leadership within a busy tax office.

You will coordinate scheduling, route clients to the appropriate tax professional, handle confidential documents, and collaborate with a team to maintain a welcoming, organized client experience during tax season.