Seasonal Client Experience & Scheduling Specialist

H&R Block, Inc.; Kendall Township (IL); Sur place; USD 21 000 - 25 000; Plein temps

Résumé du poste

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, match them with the right tax professional, and schedule appointments. This front-desk role supports in-person, phone, and virtual service within a fast-paced franchise office.

You will help ensure client needs are met, maintain an organized workspace, and collaborate with team members. A high school diploma or equivalent and customer service experience are preferred; flexible scheduling and

Qualifications

• Experience in a fast-paced environment and customer service.
• Ability to multi-task and stay organized.
• Proficiency with Microsoft Office applications.
• Flexible to work across locations.

Responsabilités

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as preferred by them.
• Ensure all client needs are met in person, over the phone or virtually.
• Maintain office cleanliness and organization with the team.

Connaissances

Customer service experience

Multi-tasking

Organizational skills

Time management

Fast-paced environment

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, match them with the right tax professional, and schedule appointments. This front-desk role supports in-person, phone, and virtual service within a fast-paced franchise office.

You will help ensure client needs are met, maintain an organized workspace, and collaborate with team members. A high school diploma or equivalent and customer service experience are preferred; flexible scheduling and