Seasonal Client Service Specialist — Welcoming & Scheduling

H&R Block, Inc.; Coos Bay (OR); On-site; USD 24,000 - 30,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, match them with the right tax professional, and coordinate scheduling across in-person, phone, and virtual interactions.

This role emphasizes delivering a welcoming experience while supporting a fast-paced office environment. Candidates should demonstrate strong customer service skills, multitasking ability, and proficiency with Microsoft Office.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Phone etiquette

Scheduling

Multi-tasking

Organizational skills

Time-management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, match them with the right tax professional, and coordinate scheduling across in-person, phone, and virtual interactions.

This role emphasizes delivering a welcoming experience while supporting a fast-paced office environment. Candidates should demonstrate strong customer service skills, multitasking ability, and proficiency with Microsoft Office.