Seasonal Client Service Specialist & Scheduler

H&R Block; Hiawatha (KS); On-site; USD 18,000 - 21,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and direct them to the appropriate tax professional. The role involves scheduling, handling client needs across in-person, phone, and virtual channels, and supporting a clean, organized office alongside team members.

Ideal candidates have past experience in fast-paced customer service environments, strong organizational and multitasking abilities, and proficiency with Microsoft

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task and manage multiple requests.
• Strong organizational and time-management skills.
• Computer proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested.
• Ensure all client needs are met during service (in person, phone, or virtual).
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Phone etiquette

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and direct them to the appropriate tax professional. The role involves scheduling, handling client needs across in-person, phone, and virtual channels, and supporting a clean, organized office alongside team members.

Ideal candidates have past experience in fast-paced customer service environments, strong organizational and multitasking abilities, and proficiency with Microsoft