Seasonal Client Experience Specialist

H&R Block, Inc.; Chelsea (MI); On-site; USD 18,000 - 25,000; Part time

Job summary

H&R Block, Inc. seeks a Seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect them with the right tax professional.

You will schedule appointments, assist clients in person, over the phone, or virtually, and help ensure every client's needs are met while keeping the office clean and organized. Prior customer service experience and strong multitasking skills are valued.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience is preferred.
• Ability to multitask and stay organized.
• Strong time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients' needs have been met during service in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multitasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. seeks a Seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect them with the right tax professional.

You will schedule appointments, assist clients in person, over the phone, or virtually, and help ensure every client's needs are met while keeping the office clean and organized. Prior customer service experience and strong multitasking skills are valued.