Seasonal Client Experience & Front Desk Pro

H&R Block, Inc.; Pottsville (Schuylkill County); Presencial; USD 17.000 - 19.000; A tiempo parcial

Descripción de la vacante

H&R Block, Inc. in Pottsville, PA is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professional.

You will schedule appointments and assist clients across in-person, phone, and virtual channels to ensure a seamless service experience. This role emphasizes multitasking, strong organization, and a friendly, professional demeanor to support a busy franchise office and contribute to client satisfaction during peak

Formación

• Experience in a fast-paced customer service setting.
• Ability to multitask and stay organized under pressure.
• Strong time-management and interpersonal skills.
• Proficient with Microsoft Office applications.
• Professional appearance and client-focused mindset.

Responsabilidades

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the most suitable tax professional.
• Schedule clients as requested by the client.
• Assist clients in person, over the phone or virtually to meet needs.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Conocimientos

Fast-paced environment

Customer service

Multi-tasking

Time management

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

H&R Block, Inc. in Pottsville, PA is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professional.

You will schedule appointments and assist clients across in-person, phone, and virtual channels to ensure a seamless service experience. This role emphasizes multitasking, strong organization, and a friendly, professional demeanor to support a busy franchise office and contribute to client satisfaction during peak