Seasonal Client Service & Front Desk Pro

H&R Block, Inc.; Palmyra (Lebanon County); On-site; USD 19,000 - 23,000; Part time

Job summary

H&R Block in Palmyra, PA is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients. You will manage check-ins, schedule appointments, and support daily office operations alongside tax professionals.

This in-person role emphasizes confidentiality, strong communication, and multitasking during tax season. Training will support growth into tax preparation or office leadership, with evenings and weekends required seasonally.

Qualifications

• Experience in fast-paced, client-centric environments.
• Professional interpersonal and communication skills with clients and team members.
• Able to multitask and manage competing priorities.
• Strong organizational skills and attention to detail.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Computer literacy

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block in Palmyra, PA is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients. You will manage check-ins, schedule appointments, and support daily office operations alongside tax professionals.

This in-person role emphasizes confidentiality, strong communication, and multitasking during tax season. Training will support growth into tax preparation or office leadership, with evenings and weekends required seasonally.