Seasonal Client Experience & Front Desk Pro

H&R Block, Inc.; Romney (WV); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support day-to-day office operations in person.

This role is based in-office and involves interacting with clients and tax professionals during peak hours. You will greet clients, answer calls, coordinate appointments, handle intake, and maintain a professional, organized office environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools such as Microsoft Office, Teams, and scheduling systems.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the appropriate tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication

Multitasking

Organizational skills

Basic computer skills

Education

High school diploma

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support day-to-day office operations in person.

This role is based in-office and involves interacting with clients and tax professionals during peak hours. You will greet clients, answer calls, coordinate appointments, handle intake, and maintain a professional, organized office environment.