In-Person Client Service & Receptionist

H&R Block; Lexington (KY); On-site; USD 26,000 - 34,000; Part time

Job summary

H&R Block in Lexington, KY is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers training and a path into tax preparation or office leadership.

You will work with a team of tax professionals, handle check-ins and confidential documents, and help maintain a professional client experience. Evening and weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and digital tools (e.g., Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Basic computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Lexington, KY is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers training and a path into tax preparation or office leadership.

You will work with a team of tax professionals, handle check-ins and confidential documents, and help maintain a professional client experience. Evening and weekend availability during tax season is required.