Seasonal Front Desk & Client Concierge - Tax Office

H&R Block, Inc.; Lexington (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block in Lexington, KY is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

The role offers training and a stepping stone into tax preparation or office leadership, with evenings and weekends required during tax season. You’ll work with a team of tax professionals to deliver a professional client experience.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Familiarity with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Lexington, KY is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

The role offers training and a stepping stone into tax preparation or office leadership, with evenings and weekends required during tax season. You’ll work with a team of tax professionals to deliver a professional client experience.