Seasonal Client Experience Concierge

H&R Block, Inc.; Valparaiso (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a client-focused Seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support day-to-day office operations in person during tax season.

You will coordinate appointments, connect clients with the right tax professionals, and help maintain a welcoming office environment. The role emphasizes strong communication, multitasking, and discretion with client information, with opportunities to grow into tax preparation or office leadership.

Qualifications

• Experience in fast-paced client-facing roles.
• Excellent communication with clients and team.
• Ability to multitask during busy tax season.
• Strong organizational skills and follow-through.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phones, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake, scanning and organizing documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth operations.
• Handle sensitive client information with confidentiality.

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Communication

Office software

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a client-focused Seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support day-to-day office operations in person during tax season.

You will coordinate appointments, connect clients with the right tax professionals, and help maintain a welcoming office environment. The role emphasizes strong communication, multitasking, and discretion with client information, with opportunities to grow into tax preparation or office leadership.