Seasonal Client Concierge for Tax Services

H&R Block, Inc.; McKees Rocks (Allegheny County); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, schedule appointments, manage check-ins, and support daily office operations alongside tax professionals.

This is an in-person role with opportunities to grow into tax preparation or leadership. Ideal candidates have experience in fast-paced, client-focused environments and strong interpersonal skills, with the ability to multitask and stay organized

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to work with clients and team members.
• Ability to multitask and manage multiple priorities throughout the day.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client-centric experience

Interpersonal communication

Multitasking

Organizational skills

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, schedule appointments, manage check-ins, and support daily office operations alongside tax professionals.

This is an in-person role with opportunities to grow into tax preparation or leadership. Ideal candidates have experience in fast-paced, client-focused environments and strong interpersonal skills, with the ability to multitask and stay organized