Seasonal Client Experience Concierge

H&R Block, Inc.; Spindale (NC); On-site; USD 24,000 - 32,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule clients and support in-person, phone, or virtual service while maintaining a clean, organized office.

This role helps ensure client needs are met and contributes to a welcoming experience for every visit. The position is seasonal and located in a fast-paced franchise office, with responsibilities ranging from

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced

Customer service

Multi-tasking

Organization

Microsoft Office

Education

High school diploma

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule clients and support in-person, phone, or virtual service while maintaining a clean, organized office.

This role helps ensure client needs are met and contributes to a welcoming experience for every visit. The position is seasonal and located in a fast-paced franchise office, with responsibilities ranging from