Seasonal Client Experience Concierge

H&R Block, Inc.; Ottawa (IL); On-site; USD 21,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. This role focuses on delivering friendly, personalized service and helping clients feel confident about their visits.

You will schedule appointments, support team members, maintain a tidy office, and handle routine duties in a fast-paced environment. Flexibility to work across locations and a high school diploma are preferred.

Qualifications

• Experience in a fast-paced environment is required.
• Previous experience in a customer service environment is preferred.
• Ability to multi-task and stay organized in a busy front-desk setting.
• Strong organizational and time-management skills are essential.
• Proficiency with Microsoft Office and basic computer tasks.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested.
• Help ensure all client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Computer proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. This role focuses on delivering friendly, personalized service and helping clients feel confident about their visits.

You will schedule appointments, support team members, maintain a tidy office, and handle routine duties in a fast-paced environment. Flexibility to work across locations and a high school diploma are preferred.