Seasonal Client Experience Concierge (Receptionist)

H&R Block, Inc.; Fairmont Place (IL); Presencial; USD 21.000 - 25.000; A tiempo parcial

Descripción de la vacante

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax professional, and schedule appointments. This role requires a friendly demeanor, strong organization, and the ability to multitask in a fast-paced office.

You will support in-person, phone, and virtual service, maintain office cleanliness, and collaborate with team members to meet client needs. Prior customer service experience is preferred.

Formación

• Experience in a fast-paced environment.
• Customer service background.
• Able to multi-task and stay organized.
• Excellent verbal and written communication.
• Proficient with Microsoft Office products.

Responsabilidades

• Answer phones and greet clients in a friendly, professional manner.
• Match clients with the appropriate tax professional for their needs.
• Schedule clients according to preferred times.
• Ensure client needs are met in person, by phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Conocimientos

Customer service

Multi-tasking

Organizational skills

Microsoft Office

Phone etiquette

Educación

High school diploma

Herramientas

Microsoft Office Suite

Descripción del empleo

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax professional, and schedule appointments. This role requires a friendly demeanor, strong organization, and the ability to multitask in a fast-paced office.

You will support in-person, phone, and virtual service, maintain office cleanliness, and collaborate with team members to meet client needs. Prior customer service experience is preferred.