In-Person Seasonal Front Desk Client Concierge

H&R Block; Mount Sterling (KY); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block in Mount Sterling, KY is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and manage daily office operations in person. This role offers training and opportunities for growth into tax preparation or office leadership, with evenings and weekends during tax season required.

You will answer calls, schedule appointments, check-in clients, scan documents, and collaborate with tax professionals to ensure a smooth, professional experience while

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality

Skills

Client service

Communication

Multitasking

Team collaboration

Computer literacy

Education

High school diploma/GED

Job description

H&R Block in Mount Sterling, KY is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and manage daily office operations in person. This role offers training and opportunities for growth into tax preparation or office leadership, with evenings and weekends during tax season required.

You will answer calls, schedule appointments, check-in clients, scan documents, and collaborate with tax professionals to ensure a smooth, professional experience while