Seasonal Client Concierge — Tax Office Receptionist

H&R Block, Inc.; Woodbury (MN); On-site; USD 16,000 - 37,000; Full time

Job summary

H&R Block in Woodbury, MN seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and manage client scheduling. This in-person role supports daily operations alongside tax professionals and offers a path into tax preparation or leadership through training.

The position requires strong interpersonal skills, multitasking ability, and availability evenings/weekends during tax season. Previous customer service experience is preferred.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for team and clients.
• Ability to multitask with competing priorities.
• Organized, detail-oriented, and reliable follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a professional first impression.
• Answer calls, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake, including document organization.
• Maintain neat office operations and overall cleanliness.
• Collaborate with tax professionals to support daily operations.
• Handle sensitive client information with confidentiality.

Skills

Client-centric service

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office / Teams / scheduling

Evenings & weekends availability

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Woodbury, MN seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and manage client scheduling. This in-person role supports daily operations alongside tax professionals and offers a path into tax preparation or leadership through training.

The position requires strong interpersonal skills, multitasking ability, and availability evenings/weekends during tax season. Previous customer service experience is preferred.